Our goal is to help people live healthier, more active lives. Our products and services provide instant access to health and fitness data so you can track your progress, push your goals and take control of your health. As we build these tools, we are committed to the principles of respecting your privacy, keeping your data safe, and letting you decide how your information is used and shared. This is our Privacy Pledge:
- We will only collect data that is useful to improving Coovum's or its clientele products, services and your experience.
- We will be transparent about our data practices and will explain them in clear language.
- We will always take the security of your data seriously.
Because we're always looking for new and innovative ways to help you achieve your fitness goals, this policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Coovum or its clientele account(s) and provide notice on the Site.
And remember, we're here to help. If something in this policy does not make sense or if you have any questions, please contact us via email to firstname.lastname@example.org
WHAT DATA DOES OUR WEARABLE COLLECT?
WHEN YOU ACTIVATE A DEVICE
When activating a Coovum provided wearable device, you will be asked to download the Coovum Smart Health App or install Software and enter information about yourself, such as height, weight and gender. We use this information to personalize your fitness stats–for example, calories burned and distance traveled. Depending upon the specific Device you use, it can collect data such as the number of steps you take, your weight, measure your sleep quality and transmit this data to Coovum's Server.
WHEN YOU CREATE A COOVUM ACCOUNT
If you want to access data collected by your Device, you must create a Coovum account. When you create a Coovum account, we ask for some personal information, including your email address, mobile number and date of birth. Your email address or mobile number will be your Coovum account user name, which you will use to log-into your account. We will display your email address or mobile number to our clients with whom you are registered with as a user, say you are using a Coovum provide wearable device from a client of Coovum, then you are a customer of Coovum's Client who reserves the right to Know Its Customer to a better Customer Relationship Management, which you accept to when you get yourself registered as a customer with any of the Coovum's Client.
WHEN YOU SYNC YOUR DEVICE
When you sync your Device through an App or the Software, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Coovum Service and is associated with your account. Each time a sync occurs, we log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.
WHEN YOU CONTACT US FOR HELP
Whenever you contact Coovum or its clientele for help, we collect your name, email address and mobile number along with additional information you provide in your request so that we can provide you with assistance and improve the Coovum Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don't have to type it manually. You can also contact Coovum's Clients on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication with them or us, if you contact through these channels. We recommend you to contact us or our clientele using our contact us form in-built in the App.
HOW WE USE YOUR DATA
Coovum uses your data to provide you with the best experience possible, to help you make the most of your fitness, and to improve and protect the Coovum Service. Here are some examples:
- Height, weight, gender and age are used to estimate the number of calories you burn and to be burnt.
- We will send you notifications in the App to give your insights and remind you about the goals for the day likewise.
- We do not guarantee the accuracy/reliability of the wearable data accuracy / services and advice that the insights we offers through the App be used only for setting goals and not for taking any medication or any other terms that needs a physician or a specialist's advice.
- De-identified data that does not identify you may be used to inform the health community about trends; for marketing and promotional use; or for sale to interested audiences.
- None of the team member(s) have access to any personal information of the users who use our service(s) to derive insights and improve Coovum Service.
WHAT DATA MAY BE SHARED WITH THIRD PARTIES?
First and foremost: We don't sell any data that could identify you. We only share data about you when it is necessary to provide the Coovum Service, when the data is de-identified and aggregated, or when you direct us to share it or by law.
DATA THAT COULD IDENTIFY YOU
Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:
With companies that are contractually engaged in providing us with services, such as order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service or Terms of Sale, to protect the security or integrity of the Coovum Service, and/or to protect the rights, property, or safety of Fitbit, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
DATA THAT DOES NOT IDENTIFY YOU (DE-IDENTIFIED DATA)
Coovum may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways, such as by providing research or reports about health and fitness or as part of our Premium membership. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.
DATA THAT YOU DIRECT US TO SHARE
HOW LONG WE SAVE YOUR DATA
We store your PII for as long as you maintain a Coovum account.
HOW TO DEACTIVATE YOUR FITBIT ACCOUNT
You can deactivate your Coovum account by writing us to email@example.com or our clientele who use Coovum Smart Health as a service to their clients.
HOW DOES COOVUM KEEP MY DATA SAFE?
We use a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact us on firstname.lastname@example.org